Delivery And Return Policy
Clients must give a residential or commercial address to avail delivery. Anybody at the delivery address who gets the delivery is indisputably ventured to be approved to get the delivery. On the off chance that you and your substitute receiver are not present, we will utilize economically sensible endeavors to get in touch with you. In certain areas, Green Craddle may offer unattended delivery. Customers are qualified for scheduled delivery and same day delivery and in case the customers require instant delivery, then a fee of 50 rupees will be charged against the order. Orders must be received before cutoff times for a given delivery. Accessible delivery windows and related charges (if any) and promotions will be appeared as you proceed through the ordering procedure. In case you are not available, you will be charged proper services charges for the re-delivery. The minimum price of the order for free delivery is 500 rupees.
On account of severe climate or unexpected delivery difficulties, it might be important to make changes in accordance with our delivery plan, which will make us to suspend chosen delivery dates and times. On the off chance that there will be a significant delay, customer service representative may call or email you to tell you the status of your delivery time. We will deliver your order as fast as would be prudent when the conditions grant. On the off chance that your assigned delivery location (i.e., street) or day is blocked off, rendering us not able to make the delivery, we will get in touch with you to decide the best alternate location and/or date. Delivery might be postponed or cancelled because of force majeure. If there should be an occurrence of postponement, Green Craddle will illuminate the User and in the event of cancellation, the User will be refunded in full.
Items are solely at your risk from the time of delivery. You, and not Green Craddle, are solely in charge of the best possible and safe washing, arrangement, storage, and cooking of the meals taking after conveyance. Additionally, all fresh produce ought to be washed preceding utilizing. In the event that something is lost from your order, please call our Customer Service office at or email us at .
Delivery timings of our company are scheduled in the following manner:
Our efficient team works in a systematic way and as a result, if the customer has ordered for any item before or during 6 p.m. then the delivery will be made on the same day after 6 p.m.
If the order is placed by the customer after 6 p.m. then the delivery of the item will be done on the next day within 12 hours.
Cancellation And Return Policy
Green Craddle encourages the User as a Buyer, to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.
The Single Day Replacement Guarantee seeks to assist Buyers having accidentally obtained goods in delivery, which are damaged. If at the time of delivery and/or within a single day from the date of delivery of the product/s, any defect is found, then the buyer of the product/s can ask for replacement of the product/s from Green Craddle subject to the following terms and conditions:
Notify any defects in the product/s at the time of delivery of the product/s and/or within a single dayby a phone call, from the date of delivery (other than perishable products) and the same product/s will be replaced in return of the defective product/s. Please check the content, date of expiry and packaging of all food items/grocery. Once delivered, food items/grocery cannot be replaced.
Replacement can be for the entire product/s or part/s of the product subject to availability of the same with Green Craddle.
Following products shall not be eligible for return or replacement:
Damages due to misuse of product;
Sanitation equipment, including but not limited to razors, undergarments, sanitary napkins, etc.
Any item which has been used/installed/unsealed;
Products with tampered or missing serial/UPC numbers;
Any damage/defect which are not covered under the manufacturer's warranty;
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
Food items/grocery items.
Damaged or defective clothing and footwear products are also covered by the single Day Replacement Guarantee.
Green Craddle reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Green Craddle may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defrauds or deceives, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Items that are to be returned or replaced can either be picked up by Green Cradle’s Personnel or can be self-retuned by the User. While accepting Return, Green Craddle will generate appropriate Credit Note in favor of the User which needs to be accepted by the User. The amount can be utilized by User for further purchase and not for any cash or credit return.
Orders must be cancelled by a phone call within an hour of receipt of delivery if the User is planning an order for the future and not for prompt delivery. Cancelation of orders after the required cutoff time will result in a full charge.
Cancellation of request must be done no less than 1 hour before conveyance time if same day relying upon the conveyance address locale. If you have used debit card, then we will initiate the process for the refund of your purchased amount within 5 working days to your bank account through the online payment gateway service provider. In any case, you will need to hold up under the loss of exchange charges as material by bank or online payment gateway service provider which may change according to bank's rates. You might be charged a fine most extreme of 10% of your buy sum which you guaranteed back by dropping request, as fine by the Company. So to stay away from deliberate and pointless inconveniences made by unwanted users.
On the off chance that you have used Credit card for payment as a part of that case additionally, you can cancel your officially placed order before 12 hours from the delivery time you have said depending on your delivery address locale. We will start the procedure of your refund within 5 working days.
You can't cancel the entire relegation you have ordered after delivery or after your committal is dispatched from our warehouse. If despite everything you cancel then you will need to pay a fine of Rs.50/ - in cash in the hand of our delivery staff against which you will get a receipt. On the off chance that regardless you deny to pay the fine, then the Company may start legal procedures against you for doing malpractice and false conduct and harassment. You will also be blacklisted in future and no order from you will be acknowledged.